Request a Return

To Return an item, you will need to request a return via the ST. CLAIR website:

• Log into our Returns Portal using your email
• A one time 6-digit code will be emailed to you
• Click 'Request return' and follow the steps to request a return
• If your order has more than one item, then select the items that you want to return.
• Once we approve the return, you will receive an email confirming the next steps:
• Pack the items you're returning
• Fill out the Returns Form included in your package (you can download and print it HERE if you did not receive this)
• Attach the Return Address label to the package. Cover or remove any old shipping labels
• Take your package to your local Post Office
• Return your order to ST. CLAIR via a Royal Mail Post Office or Drop Off Centre
• You are responsible for the cost of returning an item to us. We advise that you send the item back via Special Delivery so it is traceable. We are not responsible for any returned items we do not receive.
• Your refund will be processed as soon as we receive your package and we will then email you to confirm its arrival. It can take anywhere from 2-5 business days from the receipt of the return package to initiate the refund.